LEGAL INFORMATION

Privacy Policy

Last updated: 6 November 2026

1. Introduction

This Privacy Policy explains how TradeWith Snake, under the TradeWith Snake name ("we", "us"), collects, uses, shares and protects personal data when you use our website, submit an enquiry or buy one of our educational plans. We aim to handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and, as applicable, the Digital Personal Data Protection Act, 2023. By using our website or giving us your information, you acknowledge the practices described here.

2. Information we collect

Information you give us when you make an enquiry:

  • Your name, email address and phone number.
  • Your city and state.
  • Any message or remark you choose to include.

Information you give us when you buy a plan:

  • Your name, email address and phone number.
  • The plan selected and the amount of your purchase.
  • Payment references such as the order ID and payment ID, together with the payment response returned by the payment gateway.

Information collected automatically when you use the website:

  • Page views and clicks on buttons or links, together with the page on which they occurred and the time.
  • A one-way hashed identifier derived from your session and your IP address, which we use to count visits and to limit repeated form submissions. We do not store the plain IP address in our analytics or enquiry records.
  • Technical information that web servers ordinarily record, such as browser type, device information and request logs.

We do not collect your card number, CVV, UPI PIN or net banking password. These are entered with and handled by the payment gateway. We do not ask for your broker login, trading password or one-time passwords, and you should never share them with anyone.

3. Cookies and similar technologies

Our website uses a session cookie that is needed for secure operation, for example to protect forms and administrator sessions. You can control cookies through your browser settings, although blocking necessary cookies may stop some features from working properly. Third-party services loaded by the website, as described below, may also process technical data such as your IP address when your browser connects to them.

4. How we use your information

  • To respond to your enquiries and provide the information that you requested.
  • To process your purchase, verify payment and deliver plan access details.
  • To send service messages about your plan, your access and support.
  • To understand how the website is used, and to improve its content and usability.
  • To detect, prevent and investigate fraud, misuse and security problems.
  • To comply with legal, tax, accounting and regulatory obligations, and to establish or defend legal claims.

We will send promotional messages only where permitted by law. You can ask us at any time to stop sending them.

5. Who we share information with

We do not sell your personal data. We may share it only as needed with:

  • Payment gateways, such as Razorpay, to process payments and related checks.
  • Hosting and technical service providers that keep the website, database and email systems running.
  • Email providers, which deliver course access messages and other service communications.
  • Community platforms, such as Telegram, if you choose to join a group. Your use of those platforms is governed by their own terms, and other members may be able to see your profile.
  • Content delivery services, such as those supplying web fonts, scripts and images. These load in your browser and may receive technical data like your IP address.
  • Government or law enforcement authorities and professional advisers, where required by law or needed to protect legal rights.

6. Data storage and security

We use reasonable technical and organisational measures to protect personal data, including restricted administrative access, password hashing for administrator accounts and encrypted connections where available. However, no website, email or internet transmission can be guaranteed to be completely secure. You share information at your own risk and should tell us promptly if you believe your details have been misused.

Our service providers may store or process data on servers located in or outside India, subject to applicable law.

7. How long we keep data

We keep personal data only for as long as reasonably needed for the purposes described in this policy. This includes supporting your plan, handling refund or grievance requests, and meeting our legal, tax and accounting obligations. When data is no longer needed, we will delete or anonymise it, subject to any retention period required by law.

8. Your rights and choices

Subject to applicable law, you may ask us to:

  • Tell you what personal data we hold about you, and how we use it.
  • Correct or update inaccurate or incomplete data.
  • Delete your data where it is no longer needed and we are not legally required to keep it.
  • Withdraw consent where our processing relies on your consent. This will not affect processing already carried out, and it may prevent us from continuing to provide a service to you.
  • Nominate another person to exercise your rights in the circumstances permitted by law.

To make a request, write to snakenterprises29@gmail.com from your registered email address, or provide enough information for us to verify your identity. You also have the right to raise a complaint through our Grievance Redressal Policy and, where applicable, with the Data Protection Board of India.

9. Children

Our Services are intended for adults. They are not directed at anyone under 18 years of age, and we do not knowingly collect their personal data. If you believe that a child has submitted data to us, please contact us so that we can take appropriate action.

10. Third-party links

The website links to third-party sites and platforms, including social networks and community platforms. We are not responsible for their content or privacy practices, so please review their policies before you share any information with them.

11. Changes to this policy

We may change this Privacy Policy from time to time as our services, tools or legal obligations change. The updated version will be posted on this page with a revised "last updated" date.

12. Contact

For privacy questions or requests, contact our Grievance Officer at snakenterprises29@gmail.com or +91 92521 41029 during working hours (9:00 am – 9:00 pm (Mon – Sat)).