1. Scope of this policy
This policy explains how cancellations and refunds are handled for educational plans purchased from TradeWith Snake under the TradeWith Snake name. It should be read together with our Fees Policy, Terms of Service and Disclaimer. Please review this policy, the plan features and the plan duration carefully before paying. Nothing in this policy limits any right you have that cannot be excluded under applicable law, including the Consumer Protection Act, 2019.
2. Nature of what you are buying
Our plans give access to digital educational material, tools, community features and support. Because access details can be delivered shortly after payment and digital material cannot be "returned" in the usual sense, refunds work differently from those for physical goods. We therefore ask you to contact us with any questions before you buy.
3. Important plan note
The following plan note is published on our pricing section and is reproduced here so that you can read it together with the rest of this policy:
Note: If the SS Viper Strategy does not work and fails to deliver 95% accuracy, you will receive a refund of 2X the payment amount.
This note applies only to the plan and strategy to which it refers, and only on the terms stated in it. A request under this note is reviewed through the process in section 8. Trading losses are not, by themselves, proof that the note applies, because results depend on factors such as capital, costs, execution, position size and whether the strategy's rules were followed. Please read our Disclaimer, which explains that no strategy can guarantee results.
4. When a refund will be given
A full or appropriate partial refund will be provided, after verification, in the following situations:
- Duplicate payment: you were charged more than once for the same plan. The excess amount will be refunded.
- Payment without confirmation: your account was debited, but the payment failed or no plan was activated, and the amount has not already been reversed by your bank or the gateway.
- Incorrect amount: you were charged more than the price displayed at checkout. The difference will be refunded.
- Access not delivered: you did not receive the access you paid for, and we are unable to resolve the problem within a reasonable time after you report it.
- Plan or service withdrawn by us: we discontinue a paid plan before the end of its stated duration without offering a reasonable equivalent. Any refund may take into account the period already used.
- Plan note: a request is accepted under the note in section 3.
5. When a refund will generally not be given
Except in the situations above, or where the law requires otherwise, a refund will generally not be available in these cases:
- You have received access to the plan's material or private community and simply change your mind.
- You did not use the material, did not join the community, or did not attend or follow the content during your plan duration.
- You made a trading loss, or your results did not meet your personal expectations.
- You failed to follow risk-management guidance or the rules of a strategy.
- Your device, internet connection, broker, charting platform or other third-party service was unavailable or unsuitable.
- Your access was withdrawn because you breached our Terms of Service, for example by sharing paid links or material.
- You entered incorrect contact information and did not tell us in time.
- Your plan duration has already ended.
6. Cancelling a plan
Because plans are charged as a one-time price for a fixed duration, there is no recurring subscription to cancel, and you will not be charged again automatically. You can stop using a plan at any time. Stopping does not by itself create a right to a refund, but you may write to us if you believe that one of the situations in section 4 applies.
If you paid but wish to cancel before any access has been delivered or used, contact us immediately with your payment ID. We will review the request and, if access has truly not been delivered or used, will treat it fairly and in good faith.
7. Cancellation by us
We may suspend or cancel access if we reasonably suspect fraud, payment reversal, misuse of the community, sharing of paid material, or another breach of our Terms of Service. In such a case, a refund will depend on the circumstances and on applicable law. If we need to cancel for reasons unrelated to your conduct, we will tell you and consider a suitable alternative or refund.
8. How to request a refund
Write to snakenterprises29@gmail.com with the subject line "Refund Request" and include:
- Your full name, and the email address and phone number used at purchase.
- The plan name, the date of payment, and the payment ID or transaction reference.
- The reason for your request, together with any screenshots or records that support it.
- For a request under the plan note, the details of the strategy use and the period your request relates to.
Please raise your request as soon as possible after the issue occurs, so that the records needed for verification remain available.
9. Review process and timelines
We aim to acknowledge a complete request within 48 hours and to give you a decision within 15 working days. If we need further information from you, this period may be extended and we will tell you what we need. If your request is declined, we will explain the reason.
10. How refunds are paid
Approved refunds are normally returned to the original payment method. Once we have initiated a refund, the time taken for it to appear depends on the payment gateway and your bank, and it commonly takes 5 to 10 working days. We may ask you to confirm your details to protect against fraud. On approval of a full refund, your access to the plan may be withdrawn.
11. Chargebacks
If you have a concern about a payment, please contact us first so that we can try to resolve it quickly. Raising a chargeback does not affect your legal rights, but access may be paused while the dispute is being investigated, and we may share relevant transaction records with the payment gateway or your bank.
12. Escalation
If you are not satisfied with the outcome, you can raise the matter under our Grievance Redressal Policy, which also explains other options available to you as a consumer.
13. Changes to this policy
We may update this policy from time to time. The updated version will appear on this page, along with a revised "last updated" date.
14. Contact
For cancellation or refund help, contact snakenterprises29@gmail.com or +91 92521 41029 during working hours (9:00 am – 9:00 pm (Mon – Sat)).